Last Updated: May 15, 2026
1. Overview
At Afzoy, we take great pride in the quality and craftsmanship of our jewelry. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.
Our Promise: We offer a 15-day return window from the date of delivery for eligible items, subject to the conditions below.
2. Return Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
- Time Frame: Return request must be initiated within 15 days of delivery date.
- Condition: Item must be unworn, unwashed, and undamaged.
- Packaging: Original packaging, including the jewelry box, certificates, and any accessories, must be intact.
- Tags: All original tags and seals must be attached and unbroken.
- Proof of Purchase: Order ID or invoice must be provided.
- Hygiene Seals: For earrings and piercings, hygiene seals must be intact.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-made jewelry: Items personalized or customized per customer specifications.
- Engraved items: Any jewelry with custom engraving.
- Earrings: Due to hygiene reasons, earrings cannot be returned unless defective.
- Bodily jewelry: Nose rings, belly rings, and other body jewelry.
- Final Sale items: Items marked as "Final Sale" or "Clearance".
- Gift cards: Digital or physical gift cards.
- Size-adjusted items: Rings that have been resized.
- Items purchased during special promotions: Unless specified otherwise.
Important: For hygiene and safety reasons, we cannot accept returns on earrings or body jewelry unless they are defective.
4. Return Timeline
Follow this timeline to ensure your return is processed smoothly:
1
Day 1-15: Initiate Return
Contact our customer service within 15 days of delivery to initiate return request.
2
Day 1-7: Ship Items Back
Ship the items back to us within 7 days of return approval.
3
Day 3-5: Quality Inspection
Our team inspects the returned item for eligibility.
4
Day 7-10: Refund Processing
Refund is processed after successful inspection.
5. How to Initiate a Return
Follow these steps to return your item:
- Contact Customer Support: Email us at returns@afzoy.com or call +91 98765 43210 with your order number and reason for return.
- Receive Return Authorization: You will receive a Return Authorization Number (RAN) and return instructions within 24-48 hours.
- Pack the Item: Carefully pack the item in its original packaging including all certificates and accessories.
- Include Documentation: Include the original invoice and a note with your RAN number and order details.
- Ship the Package: Send the package to our returns address using a trackable shipping method.
- Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection.
Pro Tip: Always use a trackable shipping service and keep the tracking number for your records. We are not responsible for lost return packages.
6. Refund Policy
Once your return is received and inspected, we will process your refund as follows:
Refund Timelines
- Approved Returns: Refunds are processed within 7-10 business days after inspection.
- Original Payment Method: Refunds are issued to the original payment method used for purchase.
- COD Orders: Refunds for Cash on Delivery orders are processed via bank transfer or store credit after verification.
- Partial Refunds: Partial refunds may be issued for items not in original condition, damaged, or missing parts.
- Late Refunds: If you haven't received a refund after 15 business days, please contact your bank or credit card company.
Deductions from Refund
- Return Shipping: Return shipping charges are borne by the customer unless the item is defective.
- Restocking Fee: A 10% restocking fee may apply for non-defective returns.
- Original Shipping: Original shipping charges are non-refundable.
7. Exchange Policy
We offer exchanges for size, design, or metal color subject to the following conditions:
- Eligibility: Items must meet return eligibility criteria.
- Price Difference: If exchanging for a higher-priced item, you pay the difference. For lower-priced items, you receive store credit.
- Processing: Exchange orders are processed as new orders after the return is approved.
- Timeframe: Exchange requests must be initiated within 15 days of delivery.
- One Exchange: Only one exchange per order is permitted.
8. Damaged or Defective Items
If you receive a damaged or defective item, please follow these steps:
- Contact us immediately upon delivery (within 48 hours).
- Provide photos or videos showing the damage or defect.
- Do not wear or alter the item.
- Keep the original packaging and all accessories.
For defective items: We will cover return shipping charges and offer a full refund or replacement at no additional cost.
9. Return Shipping Charges
Shipping charges for returns are as follows:
- Defective/Damaged Items: We cover return shipping costs.
- Non-defective Returns: Customer is responsible for return shipping costs.
- International Returns: Customer bears all return shipping and customs charges.
- Shipping Insurance: We recommend purchasing shipping insurance for valuable items.
Returns Address:
Afzoy Luxury Jewels - Returns Department
123 Luxury Avenue, Bandra West
Mumbai - 400001, Maharashtra, India
Phone: +91 98765 43210
10. Custom Orders
Custom-made jewelry is special and made just for you:
- Custom orders are non-returnable and non-refundable.
- We ensure quality checks before shipping custom products.
- If a custom item arrives damaged, we will repair it at our expense.
- Minor variations in design or size are expected in handmade items and do not qualify as defects.
- Please confirm all specifications before approving the final design.
11. International Returns
For international customers:
- Return window is 15 days from delivery.
- Customer is responsible for all return shipping costs and customs duties.
- Refunds will be processed in INR. Currency conversion rates apply.
- International shipping charges are non-refundable.
- Please mark the package as "Return of Indian Origin Goods" to avoid customs issues.
12. Frequently Asked Questions
Q: How long does the return process take?
A: From the time you ship your return, please allow 3-5 business days for delivery, 3-5 business days for inspection, and 7-10 business days for refund processing. Total time is approximately 15-20 business days.
Q: Can I return a ring that doesn't fit?
A: Yes, as long as the ring is in original condition with tags attached. We recommend using our ring sizer before ordering to ensure the perfect fit.
Q: What if I lost the original packaging?
A: Returns require original packaging to protect the item during transit. Without original packaging, we may charge a packaging fee or reject the return.
Q: Can I return a gift?
A: Yes, gift returns are accepted. The refund will be issued as store credit to the gift recipient or to the original purchaser's payment method.
Q: What happens if my return is rejected?
A: If your return is rejected due to not meeting eligibility criteria, we will ship the item back to you. Return shipping charges for rejected returns will be borne by the customer.
Q: Can I return sale items?
A: Items purchased during sales or with discount codes are subject to the same return policy unless marked as "Final Sale".
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Afzoy Luxury Jewels - Customer Support
Phone: +91 98765 43210 (Monday-Saturday, 10 AM - 7 PM IST)
Email: returns@afzoy.com
WhatsApp: +91 98765 43210
Returns Address: 123 Luxury Avenue, Bandra West, Mumbai - 400001, Maharashtra, India
Response Time: We aim to respond to all return inquiries within 24 hours on business days. Please have your order number ready for faster assistance.